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Amarillo National Bank
- Banks
- Amarillo, TX
About this business
Location details
410 S Taylor St, Amarillo, TX, 79101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst customer service. They added $1300 to my account because I didn’t have insurance for one month. They are extremely rude I had to speak to about 5 different ppl to finally figure out they divided it into 10 months so I don’t have to pay it up front an was helpful for me to know finally. I did fall behind on 2 payments due to Covid an pregnancy but was willing to pay it all up front plus any other charges I had an they kept refusing to take the money an want to repossess the vehicle. Like what company refuses to take mo... read more
Business response:
Hi, Tanya. If you wouldn't mind sending us a direct message, we will be glad to discuss this further with you.❤️
After speaking to the loan officer this morning and making a payment, went to the doctor and came out with .46 cents. After I spoke to 8-10 employees today anddddd deposited more money for my prescriptions to be delivered. Do not bank with these people. They say “Amarillo National”. This business is soooo unprofessional and down right cold hearted.
Business response:
Hi, Theresa. We are sorry you had a bad customer service experience. Would you mind messaging us to tell us more?
When you talk about customer service , this bank does not have it ! Extremely unprofessional!! I would not recommend to anyone . I’d rather take an apr go 89% than to deal with them . Communication… may as well speak with a child ! Thanks Lidia for all your help .
I reported two charges that I did not authorize and they did nothing, even with the fraud squat.
Business response:
Hi, Guerrero. Would you mind messaging us directly and telling us more? We will be happy to look into this further.
Update: I got a call from John in the loan department and he was very helpful, explained everything clearly and even gave me a couple options to work with instead of “pay this or we’re taking your car”. The reason for the money being added on is completely justified and now that it’s been explained correctly I don’t have any issue with that. ANB wasn’t making money off of the extra, soo feel better about that. I still stand by what I said about customer service with the 2 I spoke with earlier today, but I have been helped by... read more
Business response:
Hi, Paige. Would you mind messaging us to tell us more? We take customer service seriously and would love to talk further about this.
Horrible customer service. They added $1400 to my auto loan without my knowledge or permission because they said they didn’t have proof of insurance (which they had). They have had proof of coverage since the day I purchased my vehicle… Then they act like it’s my fault and have been extremely rude when I attempt to get it handled! As if I should feel privileged to have the honor to deal with them… as soon as they get this resolved I am paying off the loan and will never do business with them again!!! What a joke! I have purc... read more
Business response:
Hi, Brett. We always value good customer service, so we'd love to hear more about your experience. Would you mind connecting with us via direct message?
Their appraisal process is criminal. They killed a closed deal with an appraisal that was 15% below sale price. Their comps were not relevant due to lack of sales nearby, failed to account for any upgrades in a complete remodel, horrible, inexperienced appraisers. Try to keep away from these criminals...any lawyers know how to suit for damages?
Training better their representatives. Loan officers such as, Kelsey and Hillary need to understand that they make a living servicing clients. They both need to understand that they must show respect for all clients. They both are no welcoming. This bank is loosing money because of their poor customer service.
Business response:
Hi, Angela. We are sorry to hear you had a bad customer service experience. We have reached out privately to hear more—please check your messages.
They reported incorrect information to the credit bureaus and I guess it takes an act of Congress to get them to correct the information. Been battling this for 5 months and getting nothing bit a run around. Now my daughter is going through a similar situation. Think twice before using ANB for a loan or credit card.
Business response:
Hi, Shannon. We would like to discuss this with you. Mind checking your messages?
Frequently asked questions about Amarillo National Bank
How is Amarillo National Bank rated?
Amarillo National Bank has a 3.7 star rating with 279 reviews.
When is Amarillo National Bank open?
Amarillo National Bank is open now. It will close at 5:00 p.m.