Lubbock Spine Institute

alice arnold 

on Google

5 months ago

Five years ago was my first experience with this facility and retain great results from my Dr. Now I'm back and I've had the worst experience of my life. On 1/19/26 I had my procedure done, I got a call inquiring how I was feeling. I told the nurse that I still had discomfort and she said if I needed them to call. You think???? I've called several times and no answer. Left message, no call back. I'm still in a lot of pain. I feel like an unimportant chart # and not taken seriously about my pain. I'm highly frustrated and Lu... read more

Mary Leal 

on Google

a month ago

This place has HORRIBLE service!!!! I missed 2 appts due to EMERGENCIES and 1 due to the receptionist NOT doing her job and now Im being told I have to find another pain management Dr. which is not easy to find here in Lubbock, there isnt many. The receptionist had zero remorse, according to her it was Dr Daley that refuses to see me again, WOW some Dr, I can tell he only works for the paycheck and NOT the care of his patients. I have severe back pain and I also have a tight budget, yet I still paid $350 for back injections... read more

ANONYMOUS 

on Google

6 months ago

🚫 Extremely frustrating experience — I won’t be going back My experience with Lubbock Spine Institute has been exhausting and discouraging. I repeatedly tried to call the office, and the phones often went unanswered. On the occasions I did get through and left messages for the staff, I didn’t receive a call back. It’s incredibly frustrating to be in pain and feel like you can’t reach your provider. What made it worse is that I was told to “leave a message for the provider,” but in reality nothing ever got relayed unless I... read more

Tom K. 

on Google

3 months ago

Dr Dally, the man, the myth and the legend. My wife and I thank you from the bottom of our hearts. I can't believe I've lived with this neck pain since 2017, and now 2026 no more pain. We thank you Dr Dally, and your awesome staff. Keep pressing on my friend. God Speed. 

Zachary A. 

on Google

4 months ago

Dr. Hirsch is wonderful however, this has to be the worst managed practice I've ever had the displeasure of dealing with. They will not follow up, will not answer the phone, and will not return phone calls, neither to you, nor your insurance company. The one time I actually got through to someone on the phone they told me my insurance company had denied the procedure and there was nothing they could do. When I talked to my insurance company they provided call logs showing they had left repeated messages for Lubbock Spine ... read more