InterBank

Star City Tactical 

on Google

a year ago

My house was flooded by a natural disaster. I received funds to fix my damage. The “officer” assigned to my account REFUSES to raise my debit limit because “he’s not seen previous activity to warrant the raise”. Well buddy I don’t have a habit or getting flooded. So I MUST do all my banking M-F between 9-4 so I can get a one time increase to use my card or best yet today, 25 minutes at a branch to get a cashiers check to have dollar amount DEDUCTED FOUR TIMES!!! And get NO CHECK as their printer won’t connect. No choice but ... read more

Dana Babbs 

on Google

3 years ago

Manager Ben Nichols was less than helpful. Argumentative with me. I have banked with Union Bank, now Interbank since 1981. I have never experienced such poor customer service. If your Bank Branch now closes at 5:00 change the Marquee on the outside of the Bank so that your customers know the new hours. Ben didn't even know what sign I was talking about even though he stated he was the locations Manager. I drove 45 minutes in stand still traffic to deposit several checks and the location was closed. Ben if you are the Man... read more

Aaron Myrick 

on Google

2 years ago

Hey seeing as this is the HQ for interbank here’s a suggestion, a complete 24 hour customer service your customers, it is Friday evening and I have been locked out of my account and have no way to fix it until Monday morning, I guess my 8 year old and I will just starve all weekend because I can access my account and use my money to go grocery shopping. Great setup guys, think Monday I’ll pull my money out and go somewhere where I won’t get randomly locked out of my account for no damn reason 

Laura Rivera 

on Google

4 years ago

I cash my checks here from my job at my nursing home as my bank holds my check for 24 hours. The tellers here are very friendly and never give me a hard time unlike the location on Memorial where one teller does not like to cash checks for nonmembers and treats us like dirt. I am a health care provider and don’t appreciate her attitude and now I understand why that branch has no business. I thought about getting an account there as that branch is close to where I live but not after being treated so terrible multiple times! P... read more

jason hynemann 

on Google

7 years ago

SCAMMERS AND THIEVES. I had $633.00 in my savings account which is tied to my checking account. A check goes in for $595.00 and they don't cover it and charge me $30. I call bank manager Chris Henry for 3 days, leave messages to try to get this resolved. and he doesn't call me back. I doubt if this is the bank policy not to call customers back. Very unprofessional.