Amarillo National Bank

tony willis 

on Google

2 months ago

I have had the pleasure of meeting Ariana Gonzalez, operations manager / Bank officer @ Amarillo National Bank on 2401 S. Grand. She's very smart about making u feel comfortable even if ur not computer savvy. Nd she's patient... Thank you so much, Tony Willis. 

Londen Knebusch 

on Google

8 months ago

I interacted with a staff member Rosie Santos the supervisor for customer service, whose behavior was not only dismissive but also unnecessarily rude. Throughout our conversation, she insisted that her approach was the only valid option, refusing to listen to our concerns or consider alternative solutions and laughing in our faces. Literally. As a customer, I expect to be treated with courtesy and respect, especially when discussing financial matters that are important to me. Instead, we felt belittled and unheard. The int... read more

Joyce Pacheco 

on Google

3 years ago

I’ve been banking with them for about 7 years and I’m very pleased. Everyone at any of the locations are always so nice and patient. When you walk in you’re warmly greeted and helped as soon and possible. I’ve had minimal issues the whole time I’ve used them. My husband and I decided to open a separate bank account just for our house payment, bills and other things like that and I’m so glad we ended up here for that. We were going to try Happy State Bank, but we were treated very poorly there so we ended up coming back here ... read more

Alex Flores25 

on Google

4 years ago

Good luck getting great customer service here!! This branch has run down so much!! I want to say I would have gave this branch 5 stars 5-7 years ago, but now they have the SLOWEST people there they don't greet anyone at the driver ups. I asked for a money order and they gave me cash. So I went to Amigos since the money orders were cheaper there SORRY, NOT SORRY... They should start fresh with NEW management FAST because this place is TERRIBLE!!!!! 

Kayla P. 

on Google

4 years ago

I would give 0 stars if possible. Went to get a change order for our business. The women who was helping us in the Commercial lane was rude. She asked for an ID to help find the account number, which we sent only for them to send it back. The women then proceeds to give us attitude by saying we didn’t give her the idea and that we needed to send it to get the account info. We told her we did and her excuse was she didn’t see it. No apology for the attitude and her mistake. After she receives the ID again, she then proceeds t... read more